At tiasub™, we work to make every stage of your shopping experience clear and dependable. This Shipping Policy provides important information about order preparation, delivery estimates, tracking, customs charges, order changes, and package issues.
Our Shipping Philosophy
tiasub™ provides practical kitchen and household essentials created for modern everyday living.
Some products may be dispatched directly from carefully selected production facilities or international fulfillment centers. This fulfillment model helps us maintain a broader product selection while avoiding unnecessary storage costs and excessive inventory.
By shipping through our fulfillment network, we are able to:
Offer useful and thoughtfully selected products at accessible prices
Avoid unnecessary retail and warehouse expenses
Limit excess inventory and reduce avoidable supply-chain waste
Because orders may travel from different fulfillment locations, delivery can take longer than standard domestic shipping. We appreciate your patience and understanding.
1. Processing Time & Shipping Fee
Orders are reviewed and prepared before leaving the fulfillment facility.
Order Processing Time:
Most orders require 2–4 business days for payment verification, product inspection, packing, and shipment preparation.
Peak Seasons (Holidays / New Year):
During holidays, promotional events, or periods of unusually high order volume, processing may require up to 5 business days.
Shipping Fee:
A flat shipping charge of $5.99 applies to each order, regardless of the delivery destination.
Business days do not include weekends or public holidays.
2. Estimated Delivery Times
Delivery speed depends on the destination, local carrier operations, customs processing, and the fulfillment center handling the order.
| Region | Estimated Delivery Time |
|---|---|
| United States | 10–15 business days |
| Canada / UK / Australia | 11–16 business days |
| Rest of World | 15–20 business days |
These timeframes begin after the order has been processed and shipped.
Delivery estimates are provided for reference only and should not be treated as guaranteed arrival dates. Weather conditions, carrier disruptions, customs reviews, local holidays, and other circumstances outside our control may affect delivery.
3. Order Tracking
After your package has been handed over to the shipping carrier, a confirmation email containing the available tracking details will be sent to the email address used at checkout.
Please keep in mind:
Tracking activity may not appear immediately after shipment
Carriers may need 1–3 business days to scan and activate a tracking number
Temporary gaps between tracking updates do not necessarily mean the package has stopped moving
Please confirm that your email address is entered correctly during checkout so you can receive shipping notifications.
4. Customs, Duties & Taxes
International shipments may be delivered under DDU, or Delivered Duty Unpaid, terms.
This means the customer may be responsible for customs duties, import taxes, handling charges, or other fees required by the destination country.
tiasub™ does not determine or collect these charges and cannot predict the amount that may be assessed. Customs requirements vary by region and are controlled by local authorities.
We are not responsible for delays caused by customs inspections, unpaid import charges, or local clearance procedures.
5. Order Modifications & Cancellations
Orders may enter preparation shortly after they are submitted.
To request an address correction, product change, or cancellation, contact us at:
Requests must be submitted within 12 hours of placing the order.
We will make a reasonable effort to accommodate your request, but changes cannot be guaranteed once packing, fulfillment, or shipment preparation has begun. After an order has entered processing or has been shipped, it can no longer be canceled or modified.
Customers are responsible for providing a complete and accurate shipping address. Additional shipping costs caused by an incorrect or incomplete address may be the customer’s responsibility.
6. Lost or Damaged Packages
We want your order to arrive safely and in good condition.
Damaged Items
Please inspect your shipment shortly after delivery. If an item arrives damaged, contact us within 72 hours and provide:
Your order number
A clear photo of the damaged item
A photo of the outer shipping package
A brief description of the problem
After reviewing the information, we may provide an appropriate replacement at no additional product cost.
Lost in Transit
If the shipping carrier officially confirms that a package was lost during transportation, please contact our support team. Once the carrier status has been reviewed and verified, we will arrange a replacement shipment at no additional charge.
tiasub™ is operated by:
JMC Food Services
1206 E 6th St
Los Angeles, CA 90021
United States
Phone: +1 (866) 562-0038
Email: service@tiasubvip.com