At tiasub™, we want every customer to feel comfortable and informed when placing an order. This Return and Refund Policy outlines the conditions for requesting a return, reporting an order problem, exchanging an item, and receiving an approved refund.
1. Return Eligibility
You may submit a return request within 30 days from the date your order is delivered.
To qualify for a return, the product must:
Be in the condition in which it was delivered
Show no signs of use, wear, washing, alteration, or damage caused after delivery
Include any original labels, tags, accessories, manuals, or components, where applicable
Be placed in its original product packaging
Be accompanied by an order confirmation, receipt, or other valid proof of purchase
Products that do not meet these requirements may not be accepted for return.
2. How to Start a Return
Before sending an item back, please contact our customer support team at:
When contacting us, please include your order number, the name of the item, and the reason for your return request. Photos may also be requested when they are necessary to review the condition of the product.
If your request is accepted, we will send you:
Return authorization instructions
The approved return destination
A return shipping label, when applicable
Any additional packing or shipping requirements
Please do not mail a product to us before receiving return approval. Packages returned without authorization or sent to an unapproved address may be rejected and may not qualify for a refund.
Questions about an existing or potential return may be sent to service@tiasubvip.com.
3. Damages & Issues
Please examine your products and shipping package as soon as your order arrives.
Contact us promptly if:
An item was damaged during delivery
The product appears defective
You received an item different from the one ordered
An item or component is missing from the package
To help us review the issue, please provide your order number and clear photographs of the product, packaging, shipping label, and visible damage or error.
Once the information has been reviewed, we will determine the most appropriate resolution, which may include a replacement, refund, or another available solution.
4. Exceptions / Non-Returnable Items
For safety, hygiene, customization, and handling reasons, some products cannot be returned.
Non-returnable products may include:
Perishable items, including food, flowers, or plants
Items created, engraved, modified, or personalized specifically for the customer
Opened or used beauty, hygiene, wellness, or personal care products
Hazardous substances, combustible liquids, pressurized products, or gases
Products that have been used, assembled, washed, altered, or damaged after delivery
Original delivery and shipping charges paid at checkout
We also do not accept returns for:
Final-sale or clearance products
Gift cards
The product page or checkout page may identify additional items as final sale or non-returnable.
Please email service@tiasubvip.com before returning a product if you are uncertain about its eligibility.
5. Exchanges
We do not guarantee direct exchanges for a different model, color, size, or product.
The quickest way to receive another item is to:
Request a return for the original product
Complete the authorized return process
Place a separate order for the preferred replacement after the return has been accepted
Replacement products are subject to current availability and pricing.
6. European Union – 14-Day Cooling-Off Period
Customers whose orders are delivered within the European Union may have the right to withdraw from an eligible purchase within 14 days without providing a reason, subject to applicable consumer protection requirements.
To qualify under this cancellation period, the product must generally be:
Unused and unworn
Complete and in its original condition
Returned with original tags and packaging
Accompanied by proof of purchase
Certain statutory exceptions may apply, including customized, perishable, sealed hygiene, or other excluded products.
This cooling-off right applies independently of the standard 30-day return request period described above.
7. Refunds
After an authorized return reaches the designated return location, the product will be examined to confirm that it meets the applicable return conditions.
We will notify you after the inspection and advise whether the refund has been approved.
For approved refunds:
The payment will be returned to the original payment method used for the purchase
Please allow up to 10 business days for the refund to be submitted after approval
Banks, card issuers, PayPal, and other payment providers may require additional time to display the funds in your account
Shipping charges, customs duties, taxes, and other non-refundable fees will not be included unless required by applicable law or confirmed otherwise by our support team.
If 15 business days have passed since you received confirmation that your refund was approved, please contact:
8. Return Address
Do not send products to the address below unless you have first contacted us and received written authorization.
An approved return shipping label or return instructions from tiasub™ must be used whenever required.
Authorized Return Address:
JMC Food Services
1206 E 6th St
Los Angeles, CA 90021
United States
Phone: +1 (866) 562-0038
Email: service@tiasubvip.com
Returns sent without prior approval, without sufficient identification, or to an address not included in the authorized return instructions may not be received or processed.